Professional Profile
Passionate and driven web developer with a background in computer technology and hands-on experience in tech support and web development. Committed to creating dynamic and responsive websites, with a focus on user experience and innovative problem-solving. Possesses strong communication skills and a proven ability to work effectively in team-oriented, fast-paced environments. Currently leveraging entrepreneurial skills as Managing Director of R+A Computer Support Services.
My career journey has been shaped by my ability to adapt to various roles in the tech industry, from providing technical support to developing websites that are not only functional but intuitive for users. I am always eager to stay ahead of the curve in the ever-evolving tech landscape.
- Successfully building and maintaining responsive, user-centric websites for clients across various industries.
- Utilizing problem-solving skills to provide innovative tech solutions, ranging from network troubleshooting to website development.
- Successfully managing and growing R+A Computer Support Services, providing clients with top-notch tech support and services.
- Having the ability to maintain client relationships while ensuring seamless communication between stakeholders.
Seeking opportunities where I can bring my expertise in web development, customer service, and team leadership to contribute to forward-thinking projects and continue to learn and grow in my field.
Technical Skills
Work History
Technical Support Engineer
August 2025 - Current
Volunteer Beta Tester – Multiple Companies.
March 2020 – Present- Conducted pre-release testing of new games, identifying bugs and providing detailed feedback to developers.
- Assisted game companies in evaluating new updates and game releases to ensure quality and performance.
- Maintained confidentiality by adhering to Non-Disclosure Agreements (NDAs) as required.
- Collaborated with other testers to assess multiplayer functionality and gameplay mechanics.
Managing Director – R+A Computer Support Services
March 2022 – Present- Founded and managed a tech support business specializing in computer repairs and maintenance.
- Provided technical support, including network setup and troubleshooting.
- Developed and maintained websites with responsive designs.
- Managed client relationships and business operations.
Customer Service Advisor – Vodafone
January 2019 – March 2022- Managed sales and exceeded customer expectations in an inbound role.
- Ensured FCA Standards compliance during customer interactions.
- Contributed ideas to enhance customer journey and compliance.
- Trained and coached new hires for high performance standards.
Hospitality Host – Dapple Grey, Uttoxeter
Oct 2019 – Present- Delivered exceptional customer service in a fast-paced environment.
- Coordinated with team members to maintain efficiency.
- Ensured compliance with Health and Safety regulations.
Assembly Operative – JCB Rocester
March 2019 – Sept 2019- Collaborated to ensure precision and quality in assembly line process.
- Maintained high standards of safety and efficiency.
Retail Assistant – Asda Stores
Feb 2014 – Aug 2018- Managed a team to achieve daily operational targets.
- Provided high-quality customer service, enhancing customer experiences.
Previous Projects.
Here i will show you a sample of a couple of projects that I have worked on, But the biggest example of stuff that I have worked on is this website, Which I designed and created myself.
The first project I will showcase is an Alliance Auth database I setup and ran for a group in a online video game that I run. This is currently running on a server of mine, And i maintain it every week.
My Second Project im going to showcase is one that im currently working on which is a company website for my current company. This is not released yet so i will show you some snippets of the code that im working on and how it looks!
The third project I wanted to showcase was a small game I created for an assignment during my coding course recently. This game is a interactive small game where you play through the levels of the shadows of Eldoria Fortest, Completing tasks and making decisions of what to look for. Your courage is your health, And saving your courage is important for the final boss, as youll need courage to initiate attacks against the boss to defeat it, And get the light crystal.
The fourth project i'm going to showcase is one of my most proud projects. This project was done in a group of 2, And was made for a final assignment for our Coding Course. We went above and beyond the MVP, And developed quite a comprehensive website for the assignment. We recieved very high marks for this website. I'm going to showcase a few of the elements of the coding behind the site, And below i will embed the website for you to view and navigate around!
As I said above, This is one of my most proud websites, and I'm more than happy to show and tell this website if you were interested in finding out more about it. It was a week of work, But it was worth it!
Education & Qualifications
Web Development and understanding coding – Level 2
Completion: Feb 2025
Networking and web security – Level 2
Completed: Jan 2025
First Aid Qualification
Including Heart start, CPR and basic Paediatric care. Stopped renewing due to cost, Currently looking at re-doing this qualification.
BTEC Level 3 in Computer Technology – DDM
Stafford College
Specializations: Database Design and Management, Website Design and Development, Application Design and Programming, Hardware and Software Maintenance
GCSEs
Thomas Alleyne’s High School
Including: English Literature (B), English Language (B), ICT (Merit), Design Technology (A), Maths (C)
References
Available upon request.